1&1: Connection problems with the telecommunications company

There is currently a disruption at 1&1 since around 1 p.m. on September 14th. Customers of the telecommunications company report failures in their Internet and telephone connections via our fault reporter. Cell phone and TV reception also cause problems for some users.

Customers also exchange information about the current outages on the short message service X, formerly Twitter. The 1&1 service speaks on

With a little patience, the problem should soon be resolved. If there is any further news about the current outages, we will keep you updated here.

Current fault map from 1&1

This outage map was last updated on September 24, 2023 at 4:13 a.m. You can find a more current version in our fault report for 1&1. We will also try to help you – as far as possible – to resolve the problem.

Cities and regions affected

• Berlin
• Hamburg
• Dusseldorf
• Karlsruhe

Most common disorders

• Other problems (1.27%)
• Problems with the payment process (0.28%)
• Login (1.27%)
• Mobile (6.76%)
• TV reception (4.93%)
• Problems with the apps (0.99%)
• Internet connection (73.24%)
• Telephone connection (8.73%)
• Website (1.27%)
• Problems with IONOS (0.28%)
• Problems on Android (0.85%)
• Problems on iOS (0.14%)

Report fault

Fault detector from netzwelt.de

We continually measure the availability of 1&1’s servers and services and show you any problems or disruptions. Here you can find the current fault status for 1&1, support addresses and messages from the manufacturer about this problem. There you can also see whether the disruption is a local or national problem.

You can always see current disruptions and problems in our fault reporter. There we list the most important internet providers, network providers, online games and streaming services for you. You can also use our speed test to check whether there is a problem with your own line.