Do you have a Ubisoft account that has been inactive for a long time? Be careful, be sure to connect to it in the coming days or risk losing all your purchases.
Do you have a Ubisoft account that you haven’t logged in to for a long time? Be careful, it could disappear — and all the games purchased with it. In a tweet posted on July 19the AntiDRM Twitter account shared a screenshot of an email stating: ” We have temporarily suspended your inactive Ubisoft account and will close it in 30 years in accordance with our Terms of Service. The message specifies that it is possible to avoid deletion of the account by clicking on a link.
Some might have thought of a phishing email, as it abounds a little too often in our personal mailboxes. But it is indeed a procedure applied by Ubisoft. On the social network in full mutation to become X.com, the French publisher confirmed: ” We would like to point out that you can avoid account closure by logging in within 30 days (after receipt of the email) and selecting the ‘Cancel account closure’ link. We do not want you to lose access to your games or your account, if you are having difficulty identifying yourself, contact the after-sales service. »
Ubisoft closes inactive accounts, but warns
” Rest assured, Ubisoft does not automatically close inactive accounts,” can we read on this dedicated official page. Where the multinational specifies that, ” in rare cases “, he can proceed to the deletion of accounts deemed ” inactive ” for too long. Ubisoft justifies this practice by citing the application of legislation, in particular the GDPR (General Data Protection Regulation). He also wishes to remind that it is necessary to ensure that the account will remain unused ad vitam æternam.
The page in question does not communicate precisely on what prompts Ubisoft to identify an account as inactive. It is necessarily a question of duration. In this PC World article published in December 2021, we can read that Ubisoft would never have deleted an account that had been inactive for less than four years. So there are reasons to think that we are nevertheless sufficiently protected.
If you ever think you’re in Ubisoft’s sights (perhaps you created an account a long time ago to play just one game), you know what to do. Don’t hesitate to take a quick look in your unwanted mail, which may receive the alert message. Please note that closing an account seems irrevocable, as Ubisoft cannot guarantee that it will be able to find all the data.
Subscribe for free to Artificials, our AI newsletter, designed by AIs, verified by Numerama!