Sony tries to be as responsive as possible to deal with problems. Like this big problem which affected the PS5 not long ago and which now seems to be repaired. This is what we can learn.
During the festive period between Christmas and New Year, a technical problem disrupted the calculation of PlayStation Stars points for several users. Some players did not receive the points they deserved for their purchases, while others ended up with more points than expected. Faced with numerous complaints, Sony had to develop a solution for its PS4 and PS5 users.
Sony reimburses its PS5/PS4 players
Sony’s PlayStation Stars program, intended to reward players for various activities and purchases on the PlayStation Store, encountered issues tracking user progress last December. Some players reported that their actions, such as purchasing games or participating in campaigns, were not being properly recorded. Which prevented them from earning the expected points or rewards. Some users of the PlayStation Stars program did not receive points for their activities. While others received more than expected… Sony has obviously identified and worked to resolve this issue.
Now, players who did not receive points for their purchases will now start receiving notifications. Granting them the missing points. Those who had been awarded additional points in error were informed by email that their points balance had been corrected. Too bad, for once a problem could go in the right direction… In cases where players had already spent these excess points on the PS Store, Sony adjusted the balance of their PlayStation Stars account to the negative. This means that players will have to regain the points spent unduly. We grant you, it hurts a little. It’s a bit like taking a chocolate out of your mouth at the last moment.
A frustrating situation
Sony has previously revoked licenses for games that were made available for free on the PS Store by mistake. This approach is therefore part of a practice already established by the company. This situation highlights the importance of managing and monitoring digital rewards systems. Sony, by quickly responding to this bug, demonstrates its commitment to maintaining the integrity of its PlayStation Stars program. But also to guarantee a fair experience for all its users. This can be quite frustrating for many players on PS4 and PS5. This is news that some will not soon forget.