If you’re turning on your newly purchased iPhone 15 for the first time, you may be stuck with a bug on the startup screen. Apple has indeed confirmed that iOS 17 is the victim of a technical problem which prevents the operating system from launching. Fortunately, there is a solution to the problem.
iOS 17 has just arrived on iPhones and, as is often the case, everything does not go as planned. In fact, some users are victims of a particularly annoying bug, which prevents them from starting their smartphone correctly. According to Apple, the bug mainly affects iPhone 15s, iOS 17 being installed by default on the latter. When you try to turn them on for the first time, they may get stuck on the Apple logo on a black background.
If the iPhone 15s are the first affected, the bug can also appear when updating to iOS 17 from a compatible iPhone. All users wishing to upgrade to the latest operating system are therefore potentially affected by the problem. If this is your case, don’t panic: a solution exists. We explain how to react if you encounter the bug.
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How to Fix iOS 17 Bug That iPhone Gets Stuck on Start Screen
If you want to install iOS 17 from an iPhone 14 or earlier, the first thing to do is to follow our guide to properly prepare it for the update. This will save you a lot of headaches in the event of a problem. If, despite everything, your iPhone remains stuck on the startup screen, you must place it in recovery mode. Here’s how :
- Connect your iPhone to your Mac or Windows PC via USB cable
- Hold down the buttons volume up, volume down and lock
- Wait until the iPhone displays a screen with a computer and a cable
- If you are on Mac, your iPhone will appear in the Finder. If you are on Windows it will appear in iTunes
- In both cases, click on the button Restore
Once the process is complete, you can try installing iOS 17 again or, if you have an iPhone 15, simply turn it on.
However, this solution may not solve the problem. If this is your case, your iPhone is not doomed. If you made a recovery backup to iCloud as indicated in our guide above, you can recover all your data and wait for an update to permanently fix the bug. If this is not yet the case, take your old smartphone and follow these few steps:
- Make sure you are connected to a WiFi network
- Open them Settings then press your profile picture
- Go to the section iCloud Then iCloud Backup
- Press on Back up now
Then, on your new iPhone, do the following:
- Start your iPhone then select Restore from iCloud
- Sign into your account iCloud
- Follow the on-screen instructions and let iPhone recover all your data
Your iPhone should then boot correctly up to the home screen, what’s more with all of your applications and files from your old model. If the problem persists, you will have to wait for a future update of iOS 17 which will correct the bug. A patch is expected to be available shortly.