(CercleFinance.com) – Best Buy, Google Cloud and Accenture announced a new collaboration that will deploy generative AI to significantly improve the experience of Best Buy customers seeking support services.
By leveraging Google Cloud’s generative AI technology, Best Buy is creating new, more convenient ways for customers to get the solutions they need.
Best Buy US customers are expected to be able to connect to an AI-powered virtual assistant for self-service assistance starting in late summer 2024.
The assistant can help you troubleshoot product issues, reschedule or combine order deliveries, or manage software, Geek Squad subscriptions, and My Best Buy subscriptions.
In addition to implementing tools to help customer service agents, Best Buy will work with Google Cloud and Accenture to develop an AI-driven assistant specifically for its frontline employees serving customers at scale national. This assistant will aim to provide a wide range of solutions to help store associates find internal Best Buy corporate resources or view specific product guides to help better serve a Best Buy customer.
Julie Sweet, President and CEO of Accenture, said: ‘This collaboration reinforces Accenture’s long-standing commitment to helping Best Buy deliver a superior experience for shoppers and employees, optimize costs and create growth’.
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