LE FIGARO INFO – This measure should be effective “by the end of 2022“, and will concern the “150 to 200 steps» the most used by citizens, says Amélie de Montchalin, the Minister of the Public Service.
“Giving the French a choicein their relationship to the administration. Such is the leitmotif of Amélie de Montchalin, who announces exclusively to the Figaro several measures to improve the accessibility of public services. A form of response to the Defender of Rights’ critical report on the dematerialization of public services, made public on Tuesday evening.
Read alsoDematerialization of public services: the Defender of Rights warns of persistent “difficulties”
Because the Minister of Transformation and the Public Service takes up several recommendations issued by the institution. In particular that of “leave to each user the choice of his mode of relationship with the administration“. “Any digital approach will now be systematically coupled with a local reception, in France services spacesand telephone support», announces Amélie de Montchalin.
She specifies that are now open on the territory “2,100 French service spaces“, these places which bring together in one place the main public service organizations (Caf, La Poste, Pôle emploi, Public Finances, etc.)…
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