Tuesday, October 12, 2021
After chaos at BER
Lufthansa withdraws travel recommendation
At the weekend, staff shortages at the capital city airport BER mean long waiting times at check-in counters. Lufthansa then recommends that its customers arrive at the airport a full four hours before departure. But now the airline is correcting itself.
After the chaotic conditions at the capital’s airport BER last weekend, Lufthansa has now recommended its passengers to be at the airport four hours before departure. The airline has now withdrawn this recommendation. “We have corrected our customer communication on this point,” it said. “As before, we ask our guests to arrive at BER early, especially when departing in the morning, as the number of passengers is particularly high at this time.”
The Berlin-Brandenburg Airport Company (FBB) put the problems at the weekend mainly on staff shortages at the check-in counters that are occupied by the airlines at BER. Primarily because of sick leave, the staffing level was “below the planning”. That is why there were significantly longer waiting times on Saturday, even though there were significantly fewer people on the day than Friday and Sunday. Some passengers missed their flights.
At the beginning of the week on Monday, the situation had relaxed again, according to the airport. Lufthansa has now also announced that processing at the counters is going smoothly again. The airline also called on its customers to check-in online and to have their travel documents checked digitally in advance.