After criticism because of unnecessary printer shutdown: Now the manufacturer is reacting

Some Epson customers report that their printers suddenly stop working – even though they were previously working properly. According to Epson, buyers should get a new printer or contact a paid service technician.

Update from August 12, 2022: Epson has changed its mind and no longer recommends customers to buy a new Epson printer. The corresponding help page has been revised and Added repair instructions. Even Epson now only sees a new purchase as the last option. In addition, reference is made to the manufacturer’s in-house recycling program (source: Epson).

Original article:

Epson disables working printers

Reports of annoyed users of Epson printers are piling up on social networks. who one of Models L130, L220, L310, L360 or L365 in use could be facing a problem. Although the devices actually work perfectly, they report an error message after a period specified by the manufacturer. Allegedly, a component in the printer had “reached the end of its useful life” (source: Fight to Repair).

According to Epson, it is about a sponge that catches ink splashes in the printer. These can occur, among other things, when cleaning the nozzles. The manufacturer believes that after a certain period of use, the sponge is simply full – and the printer no longer prints. Epson does not offer an official spare part. Users can put together a sponge themselves, but even then the printer software prohibits further use.

For Windows users, Epson has provided a tool on its website that can be used to reset the printer’s internal counter. According to the manufacturer, this is only possible once and the printer then runs Only for a short time”. There is no such tool for Mac and Linux users.

What you should know before buying a printer:

Epson recommends: Buy a new Epson printer

The manufacturer recommends that customers affected by the error message to decide on a new Epson model. Alternatively, a fee-based service technician from Epson can be brought to the house.

Epson is surprisingly clear on its support website that this would be a completely normal procedure. After all, printers are designed in such a way that from a certain point in time “no longer work” would.

Source link -65