(CercleFinance.com) – Air France announced on Wednesday that it was carrying out more than 80 projects using generative artificial intelligence in all its businesses.
The airline explains that it has developed ‘Talia’, an internal ChatGPT allowing its employees to familiarize themselves with the operation of this tool in a closed circuit, without the information entered being transmitted to third parties.
This model is used daily by its employees to write emails, search for information in PDF documents, organize events, or even establish task lists.
Intended for Air France airport agents, the ‘Pamelia’ solution installed on iPad provides answers to customers’ questions on subjects such as the number of bags authorized, rules on the transport of animals or entry formalities:
Currently in the testing phase, ‘Pamelia’ must be deployed at Paris-Charles de Gaulle in 2025.
The ‘Charlie’ tool, currently in the concept phase, is aimed at the company’s maintenance teams looking for the part number of an aircraft in order to facilitate repair or replacement.
Finally, the ‘Fox’ feedback analysis tool aims to better understand customer expectations and concerns by automatically analyzing verbatim statements and translating the sentiment expressed by complex and heterogeneous texts.
Air France, which says it aims for reasoned and structured use of artificial intelligence, with the protection of customer data as a priority, says it generates a ‘considerable’ volume of data with 100,000 customers transported every day on more than 1,000 flights.