” For the first time in ten years, employee savings is no longer the main reason for referral to mediationwelcomed the AMF mediator, Marielle Cohen-Branche, during the presentation on April 20 of the 2021 report. Less good news: disputes with PEAs have more than doubled!“. In 2021, stock savings plans became the black spot of the AMF’s mediation service. The latter received 329 complaints of individuals concerning this placement compared to 154 in 2020.
Extension transfers
In two-thirds of the cases, the complaints relate to the transfer of the PEA between two managing institutions, including the delays are long, too long “, she believes. The mediator does not, however, point to any real reluctance or bad faith on the part of the original establishment (the one that is left), but rather a ” absence of articulation between the respective computer systems “.
Whatever the reason, the investor is harmed because, remember, any arbitrage during the transaction leads to an even longer delay! It is therefore more than advisable to leave your PEA fallow during this period of time, which the investor is not always warned about… A lack of information that is all the more detrimental since there is no maximum regulatory deadline, which Marielle Cohen-Branche deplores. While most transfers take place within an average of four weeks, some can reach… 12 months according to the report!
” Essentially, my objective was to obtain the finalization of the transfers more quickly, with the reimbursement of the costs relating to the operation and, much more rarely, a commercial gesture in respect of the loss of opportunity. », Explains the mediator.
It should be noted that some issues concerned the effects of Brexit on the shares held in the PEA.
Disputes proportional to the success of the Exchange
Other claims up sharply, those related more generally to stock market orders. ” Already multiplied by five in 2020, […] they have doubled again in 2021: more than 200 complaints have been recorded ”, informs the report, which reveals “ a lack of knowledge or a poor understanding of the different orders and services chosen by investors “.
In total, the mediator’s services noted a 33% increase in cases received in 2021, reaching nearly 2,000 referrals, or 500 complaints more than the previous year. ” Never seen ! exclaimed Marielle Cohen-Branche.
Inflation which is ultimately not surprising given the new attraction that the French have on the stock market. In 2021, 1.6 million of them were indeed active on the markets, including young people and novices.
