But instead of talking to the nurses about improvements, the staff received an email from the hospital management. It tells staff what to say if concerned patients ask them about the current situation. A muzzle for the nursing staff or a gloss over the situation? “If patients approach you directly, please respond and respond as outlined below.” “Reactive statement,” the email reads. And further: “It is important to sensitize the MA (employees, note) that nobody gets hurt.”
Arrangement of line – overload protocols: muzzle for nurses
