Very restrictive conditions are planned to benefit from the reduction voucher which must be sent to SNCF customers whose train was canceled between Thursday February 15 and Monday February 19 following the controllers’ strike.
Between 8:00 p.m. on Thursday February 15 and 8:00 a.m. Monday February 18, TGV and Intercités traffic was severely disrupted. Only one in two trains ran due to the controllers’ strike. An exceptional measure is planned for impacted customers, but under very restrictive conditions.
The 300,000 customers concerned must automatically receive, within one month, a code giving entitlement to 50% off a future trip, provided they book it within 30 days. A commercial gesture much less generous than the 200% of the ticket price granted during the strike at the end of 2022.
In addition, this 50% reduction on the ticket price granted this time does not concern MAX ACTIVE, MAX ACTIF+, MAX JEUNE, MAX SENIOR, iDTGVMAX2 and High Speed Line Package customers.
“The 50% only applies to one ticket. So, if you decide to buy a round trip, you will pay half price for the outward journey, but full price for the return.
And these are not the only restrictive conditions. “The reduction code applies to a TGV InOUI or an Intercités. But not on OUIGOs. Likewise, the 50% reduction only applies to one passenger, even though the train cancellation – during the strike – concerned four tickets purchased at the same time. Finally, the 50% only applies to one ticket. So, if you decide to buy a round trip, you will pay half price for the outward journey, but full price for the return,” explains The Parisian this Friday. OUIGO customers will receive a voucher for 50% of the initial amount of their ticket, usable within the next six months, explains The Parisian.
“If you bought a ticket for 19 euros and the train was cancelled, you will be refunded and you can also treat yourself to a more expensive ticket at half price. Overall, it will be better for customers than the other way around,” responds SNCF.
SNCF strike: who will have an “exceptional” bonus if their train is canceled and who will be excluded?