From January 1, 2024, the HSBC network in France dedicated to individual customers will change hands. A sale which will lead to many changes for individuals since a new bank will be created. New RIB, new bank card… What will change for HSBC customers.
Major changes are looming for HSBC’s individual customers in France. At the end of June, the European entity of the British bank HSBC unveiled a new agreement for the My Money Group sale of its retail banking activity in France from January 1, 2024. It includes around 250 branches and 3,900 employees, for some 800,000 customers.
The objective stated by the buyer is to resurrect from its ashes the Crdit commercial de France (CCF) brand, purchased around twenty years ago by HSBC.
A new bank
Concretely, major changes will impact customers. In addition to the change in the name of the establishment linked to the creation of a new bank, they will be issued with a new RIB, a new checkbook or even new bank cards, underline The echoes.
Two computer exchanges were also organized to prepare the transfer of data on the day of the change of ownership. One test was carried out last month and the other is planned for December.
On the other hand, the 800,000 individual customers will keep their advisor. The 3,900 employees currently working in the HSBC network must be transferred during the acquisition by My Money Group.
A letter in the next few days
HSBC customers should receive a letter from HSBC in the coming days, which will explain all the upcoming changes. It is normal to communicate with your customers for an operation of this nature, underlines a spokesperson for HSBC Continental Europe, interviewed by The echoes.
Another operational translation of the imminence of the operation, (…) the HSBC network (…) will no longer be able to accept, from October 20, new individual customers, until the transfer of accounts to the future owner, on January 1, 2024. It is indeed difficult to imagine the registration of new customers, with the granting of new banking identities, if it is to change them a few weeks later, specify The echoes.
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