Bicycle ticket, more compact information
Bahn refreshes their Navigator app
06/13/2023, 4:57 p.m
90 million train tickets were booked via the Bahn app last year. In November, the group wants to thoroughly revise the application. In addition to new functions, information should become clearer. 200,000 customers are currently testing the new app.
Deutsche Bahn wants to better inform its travelers digitally in the future. The DB Navigator app for smartphones is to be updated for this in November, Deutsche Bahn said in Berlin. Essential information, for example in the event of delays, should then be easier to find and presented more clearly. A number of new functions are also planned.
“It is already taken for granted that travelers can obtain information digitally,” said Stefanie Berk, DB board member for marketing and sales in long-distance transport. The DB app is now in its 15th year and has become a travel companion for many people. It is installed on 60 million devices. Last year, 90 million tickets were booked via the app.
In the new version, notifications are to be reduced so that the focus is on the essential information about the route and possible delays and connections. Track changes and possible changed car sequences should be displayed more simply, travelers would often not find the information on this in the current version.
If a train is delayed and passengers miss their connection as a result, the train connection is often canceled in long-distance transport. The new app should show this more clearly. Deutsche Bahn customers will then be able to identify alternative routes more easily and switch to them. In addition, tickets for dogs can be booked via the navigator for the first time, and bicycle tickets will also be available in the app from November. In addition, it should be possible in the future to book bicycle tickets later, even for long-distance transport. Bicycle tickets currently have to be purchased online together with the actual ticket for long-distance transport.
A beta version of the new app called Next DB Navigator is already available for smartphones. In November, the two versions will then be merged and updated. Users don’t have to do anything else. 200,000 rail customers are already using the new app and providing feedback. Many would have wished for a dark mode that is easy on the battery and eyes. It will be in the new app.