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This fifties whose name he does not mention, medical secrecy obliges, suffers from diabetes. And it was in a situation of “absolute emergency” that she went to her office on Friday the 21st. “She had injured her foot three days earlier. However, diabetes means that the flesh is very poorly irrigated and that healing is complicated, explains Hermann Neuffer. I had her admitted to the emergency room at the Saint-André de Bordeaux hospital on Saturday morning 22, but she was not taken care of. She returned home without receiving treatment. »
“With the Covid, paramedics are obliged to disinfect their vehicles after each intervention. This is as much time lost for the transport of the sick “
transportation problem
When he saw his patient again on Monday the 24th, the doctor noted that her condition was far from improving. This time he calls the Haut-Lévêque hospital in Pessac, which has opened a foot consultation for diabetics. And there, it is the question of transport which poses a problem: “This lady lives on the fifth floor of a building without an elevator. I made 12 phone calls without being able to find an ambulance. In the end it was her husband who had to take her away. »
Again, Hermann Neuffer does not blame the professionals. “They were sorry they couldn’t take him, but they’re understaffed. And with the Covid, they are obliged to disinfect their vehicles after each intervention. It is as much time wasted for the transport of the patients. »
And during this time, the infection progressed. “From the consultation, my patient went to hospital before being amputated on Friday 28, to avoid gangrene. At the latest news, she was still hospitalized in diabetology. »
“The emergency act for liberal doctors should be increased to 50 euros, by invoicing directly to Social Security”
” A special case “
At the Bordeaux University Hospital, which notably manages the Saint-André hospital, there is no denying that a malfunction could have occurred: “We must reconstruct the history of this lady. And if necessary, the conciliation commission can be seized. But we cannot generalize about the emergency department from a particular case. Especially since the attending physician was not on site at the time of admission. »
This case comes especially when, in the opinion of emergency doctors, the situation has become untenable at the CHU. “But the Covid only highlights the problems inherent in the health system, believes Hermann Neuffer. The emergency room is overcrowded with problems of coughing, diarrhea or small wounds that should be treated elsewhere. »
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