More and more French people are using their smartphones to carry out their daily banking operations. But which brand offers the best application? According to figures from data.ai, a platform specializing in mobile and digital market data, here are the best-rated banking applications on Google Play and the App Store.
Mobile applications have become essential in the relationship between banks and their customers. More and more people are using their smartphones for everyday banking needs. But do these banking applications live up to customer expectations? To answer this, we consulted the figures compiled by data.ai, a platform specializing in mobile and digital market data, on the average of historical scores accumulated over 2023 (1) by users on the App Store and Google Play in France.
BoursoBank ahead of Revolut
Out of a selection of 20 banking applications, BoursoBank takes the lead in the ranking with a rating of 4.84 out of 5 awarded by iPhone users and 4.79 on Android. The leading online bank in France with more than 5 million customers is ahead of Revolut by a hair. The nobank of British origin obtains a rating of 4.83 on the App Store and 4.69 on Android.
| Application | Rating out of 5 | Ranking |
|---|---|---|
| BoursoBank | 4.84 | 1 |
| Revolut | 4.83 | 2 |
| N26 | 4.8 | 3 |
| Nickel | 4.67 | 4 |
| SG | 4.65 | 5 |
| Savings Bank | 4.64 | 6 |
| Popular Bank | 4.64 | 7 |
| BNP Paribas | 4.62 | 8 |
| Hello bank! | 4.61 | 9 |
| Lydia | 4.57 | 10 |
| Monabanq | 4.57 | 10 ties |
| Credit Mutuel | 4.54 | 11 |
| CIC | 4.53 | 12 |
| HSBC | 4.47 | 13 |
| The postal bank | 4.45 | 14 |
| Fortuneo | 4.43 | 15 |
| BforBank (2) | 4.35 | 16 |
| LCL | 3.89 | 17 |
| Credit Agricole | 3.72 | 18 |
(1) Data.ai data extraction was carried out throughout 2023 between January 1 and December 31 from a selection of banking applications chosen by MoneyVox. It indicates the average of cumulative historical scores calculated daily between 01/01/2023 and 12/31/2023.
(2) The ranking concerns the old BforBank application. The new app launching in September has a rating of 4.03/5.
On third place on the podium, two actors are neck and neck. On the App Store, N26 won the bronze medal with a rating of 4.8, compared to 4.67 for Nickel. On the other hand, on Google Play, Nickel is clearly ahead with a rating of 4.63. N26 is penultimate with a score of 4.
| Application | Rating out of 5 | Ranking |
|---|---|---|
| BoursoBank | 4.79 | 1 |
| Revolut | 4.69 | 2 |
| CIC | 4.64 | 3 |
| Nickel | 4.64 | 4 |
| Credit Mutuel | 4.62 | 5 |
| Popular Bank | 4.58 | 6 |
| Savings Bank | 4.53 | 7 |
| Hello bank! | 4.51 | 8 |
| SG | 4.45 | 9 |
| The postal bank | 4.43 | 10 |
| Monabanq | 4.42 | 11 |
| Fortuneo | 4.41 | 12 |
| BNP Paribas | 4.37 | 13 |
| Lydia | 4.36 | 14 |
| LCL | 4.30 | 15 |
| HSBC | 4.23 | 16 |
| BforBank(2) | 4.13 | 17 |
| N26 | 4 | 18 |
| Credit Agricole | 3.27 | 19 |
(1)The extraction of data.ai data was carried out throughout 2023 between January 1 and December 31 from a selection of banking applications chosen by MoneyVox. It indicates the average of cumulative historical scores calculated daily between 01/01/2023 and 12/31/2023.
(2)The ranking concerns the old BforBank application. The new app launching in September has a rating of 3.24/5.
Is your bank’s app effective?
Traditional banks resist
If the first positions in this ranking are occupied by online banks, certain traditional establishments seem to have made great efforts to stay in the race such as Crdit Mutuel, Caisse d’Epargne, Banque Populaire and even SG. They rank ahead of other online players like Fortuneo.
On the other hand, Crdit Agricole brings up the rear with a rating of 3.72 on the App Store and 3.27 on Google Pay. And its subsidiary BforBank which has just renewed its offer is also at the bottom of the ranking. Just like LCL. A poor performance for the various entities of the Crdit Agricole group.
A recent study by Sia Partners called Mobile Banking Benchmark 2023 already estimated that BoursoBank has the best mobile application among French banks. The survey was based on more than 85 criteria, features and user experience of applications from 148 banks in 19 countries.
(1) Calculated daily between 01/01/2023 and 12/31/2023
Comparison of online banks