Breakdowns for emergency calls, including the SAMU, firefighters and police, reported in several departments

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Several emergency call centers, including the SAMU, firefighters and the police, reported on Wednesday, June 2 in the early evening of difficulties in receiving calls across France, the Interior Ministry reported on Twitter. Many departments are concerned, including Bouches-du-Rhône, Ain, Sarthe, Essonne, Haute-Savoie and Haute-Garonne.

Asked at “8:00 pm” of TF1, the Minister of Health, Olivier Véran, explained that the problem would come from a maintenance operation of the operator Orange. This intervention “Would have caused fairly random breakdowns, with a drop of up to 30% in some departments”, according to the Minister of Health, who invited “People to go to their prefecture’s website to call local numbers”.

Contacted by The world, Orange confirms a “Technical incident on a router” operating the fixed network and disrupting emergency calls. “The problem has been identified and is being resolved”, continues the operator, without giving an estimate as to the duration of the disturbance at this stage. “Orange tells us that the breakdown could be repaired in the evening, we are monitoring this very closely”, had said Mr. Véran.

People who wish to contact the emergency services are invited to renew their call, because not all calls fail. The operator also confirms that it is not a cyber attack.

“Do not saturate the lines”

A little earlier, the Minister of the Interior, Gérald Darmanin, had mentioned on Twitter a ” Technical problem ” in ” an operator “. He invited to follow “The accounts of the prefectures and of the emergency and emergency services to obtain information and alternative numbers”.

For its part, the regional health agency (ARS) of Ile-de-France advises users to renew their calls. “Without stopping, if possible from a fixed. Do not overload lines and only call for established emergencies. We will communicate very quickly specific numbers by department ”.

The national gendarmerie invites you to follow the “Departmental social networks Twitter / Facebook #gendarmerie to find the number to dial in an emergency. You will be notified of the return to normal ”. Civil security has published a list of contact numbers on its Twitter account.

The World with AFP