If you would like to cancel your contract with Congstar, we will tell you here how it is easy to do and what to look out for.
Congstar is a subsidiary of Deutsche Telekom and therefore uses the same high-performance mobile network. It offers many different offers and tariffs. However, if you are dissatisfied, we will explain how you can easily cancel at Congstar. In our article, we show what you should pay attention to when giving notice of termination, how and where you can submit it and also in which cases termination is not absolutely necessary.
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Terminate the Congstar contract: You should pay attention to this
Termination is not always necessary
For example, if you only have your change tariff then you don’t need to cancel your contract with Congstar right away, you can easily switch to a new contract: To do this, edit the current contract online in your customer profile. Even when it comes to her being a higher LTE usage have a Book cell phone or yours Port number immediately If you want, you don’t have to give notice. You can still remain a Congstar customer. You can find out more about this on the Congstar website.
notice periods
Depending on the tariff and contract, the notice period also differs. We have an overview for you here:
- Tariff without minimum contract term: Here you can at least two weeks cancel before the end of each month. In another article we have put together the cheapest flexible SIM-only tariffs for you.
- Tariff with minimum contract period: You signed this contract for 24 months. You can give him notice of one month cancel before the end of the contract period. After this, a cancellation is always possible; the period of one month still applies.
- Prepaid card: You can use your prepaid card entirely flexible cancel and then get your remaining credit paid out within a week.
- congstar complete / surf package (Without minimum contract term): You can cancel these contracts with a notice period of two weeks dissolve before the end of a month.
- congstar complete / Surf Package Plus (24 months minimum contract term): There is one three month Deadline for the expiry of the contract period.
- Homespot without a minimum contract period: Just as with the mobile phone tariffs, the period applies from two weeks.
- Home spot with minimum contract period: If your contract runs for two years, you have a notice period of one month before the contract expires. Don’t you quit extended your contract is automatically extended for another year.
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Extraordinary termination
In some cases, a termination with immediate effect is possible. Any notice periods then no longer apply. This is either the case if you move abroad or if the contract holder dies.
Terminate the Congstar contract: Here’s how
Cancellation at Congstar is possible in several ways: online via your meincongstar customer account, via the contact form for cancellation or by post. If you have any questions beforehand, contact customer service.
- Online customer account: After you have logged in, go to “My products at a glance” and go to “Duration and deadlines”. You can easily cancel your contract on the following page.
- Cancellation form: If you have a prepaid contract or your landline and DSL connection, you can only cancel using the cancellation form. Simply fill it out and send it off.
- Post Office: Of course, you can also submit your cancellation in writing. Send them to:
congstar GmbH
PO Box 1165
61466 Kronberg
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