You have ordered via notebooksbilliger.de, but the product is not what you want? GIGA explains how the return works.
The mail-order company for notebooks was first founded in 1989 as a software development company. Over time, the company changed its name again and again, until the online shop became an essential part and Notebooksbilliger.de AG was formed from it. In addition to laptops, the online shop offers a wide range of electronic products: printers, tablets, monitors, smartwatches and much more. Did you know that notebooksbilliger.de even received an award as Germany’s most sought-after online shop for consumer electronics and PC systems in 2012?
How often do you return ordered products? Germany is the European champion in returns – at the expense of the environment. The following video might get you thinking:
How long does the right of return apply to Notebooksbilliger?
As a private customer you have a 14-day right of withdrawal. The same applies to purchases in one of the shops: If you have purchased a device on site, it is possible to sell this product within 14 days deliver in person at the store. If the deadline is extended in individual cases, the specified period of course applies.
Is the return at Notebooksbilliger free of charge?
The return shipping costs will be paid within the 14 day period worn by notebooks cheaper. So you don’t have to pay for that. The costs will also be covered for you in the event of a complaint – but only if you were not responsible for the damage to the product.
How do you send the return to Notebooksbilliger?
In itself, the return is done in just a few steps. However, Notebooksbilliger points out that the processing may take a little longer. If you have any further questions, you can always contact the retailer via the contact page. The following steps apply not only to a revocation, but also for complaintsif the goods are defective:
- Accesses the online cancellation page. There you fill out a small form and have to Specify article and invoice number.
- you get one Shipping label via email.
- You print it out, pack everything securely and send it off.
Another small one Tip for the online cancellation page: The site cannot be used properly with your smartphone. In that case, just go to the contact page. There you can use the contact form or send an e-mail with the details of your order (item and invoice number).
Don’t want to miss any more news about technology, games and pop culture? No current tests and guides? Then follow us on Facebook or Twitter.