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Commercial prospecting: the Cnil imposes a fine of one million euros on TotalEnergies


The French personal data policeman criticizes the group in particular for not having respected the obligations in terms of “commercial prospecting and the rights of individuals”.

The Cnil, the French personal data policeman, has fined TotalEnergies a million euros, for not having respected in particular the obligations in terms of “commercial prospecting and human rights“, she announced Thursday.

The Commission indicated that it had receivedseveral complaints“concerning the difficulties encountered by customers in the taking into account by the French energy producer and supplier of “their requests for access to their data” and “opposition to receiving commercial prospecting calls“.

The amount of the fine was decidedwith regard to the shortcomings identified as well as taking into account all the measures taken by the company during the procedure to bring itself into compliance“, specified the Cnil in its press release.

Four failures

The company offered, on its website, a subscription form for an energy contract in which the user acknowledged giving his consent for the use of his personal data in order to subsequently receive commercial offers, without having the possibility of s oppose it. However, according to the personal data policeman, the checks carried out made it possible to highlight four breaches of the General Data Protection Regulations (GDPR).

In July 2021, the social protection group AG2R La Mondiale received a fine of 1.75 million euros for non-compliance with the GDPR. In particular, he was accused of not having provided all the elements required by the GDPR to people canvassed by telephone by subcontractors.

However, the company had taken measures to correct these shortcomings, which the Cnil body in charge of sanctions had “taken note“.


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