An interruption of several services is planned from this Friday, and until Monday morning, for the 10 million Socit Generale and Credit du Nord customers. Impossible transfers, firm agencies… Here is what to anticipate.
Let’s fight at SG. The bank is organizing a first computer transfer of Crdit du Nord customer data on the Socit Generale network, as part of the merger of the two networks officially recorded since January 1. A very sensitive operation baptized Yoga, point out The echoes. And that will have practical consequences for the 10 million customers.
Consequences for Credit du Nord customers
For Crdit du Nord customers, the customer space on the Internet and from the mobile application will be unavailable from Friday, 4 p.m., until Monday morning. It will therefore be impossible, during this time, to initiate or receive transfers, or even to place a stock market order.
The branches will remain open at the usual times and the advisers will be present. But the latter will not be able to carry out any operation. Transfers, account balance inquiries and check remittances for collection via self-service spaces will be unavailable over the same period, specifies SG. As for the distance advisors, they will be unreachable from Friday, 5:35 p.m., to Monday morning.
Socit Generale: what will change for Crdit du Nord customers in 2023
Consequences for Socit Generale customers
For Societe Generale customers, the consequences are more or less the same, with a few differences. In concrete terms, the online customer area will be unavailable from Friday 11 p.m. until Monday morning. Again, it will be impossible to make transfers, to increase the ceiling of his bank card, to enroll him on Paylib, or to place stock market orders.
You will also not be able to receive instant transfers, from Friday March 10 at midnight to Sunday March 12 at 8 a.m. Any transfers made will be rejected, and senders will be informed of this rejection, is it specified on the SG website. And remember that it will of course be possible to use your card to make purchases online or in stores or to make withdrawals over the weekend. In addition, branches and customer relations centers will also be closed on Saturday 11 March.
In the event of loss or theft of your card, it will always be possible to object by calling the 0969 3220 09 for Credit du Nord customers and the 0969397777 for Socit Generale customers.
A new operation expected in May
Another IT operation is already planned for May 13 and 14, in order to transfer customer data from the banks Courtois, Kolb, Socit Marseillaise de Crdit and Socit de Banque Monaco. That of this weekend concerns the Tarneaud, Rhne-Alpes, Laydernier and Nuger establishments.
If Operation Yoga goes as planned this weekend, customers of these four brands will be able to discover their new SG IBANs on Monday morning.