Since the precision of the containment measures, Pôle Emploi and many other administrations have closed their doors. Job seekers will no longer be able to go on site to chat with their advisor or fill out their allowance file for renewal. Therefore, you will have to go to the website, the mobile application or call directly to speak to an agent. All of this before April 15.
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Pôle Emploi procedures are dematerialized
Until the end of confinement, it will be necessary to turn to the online and telephone platforms of Pôle Emploi. It is recommended to avoid traveling, you will not be received anyway since agencies are closed to the public. For those who do not have a computer or Internet connection at home, the 3949 remains available for all monthly file updates. Don't forget to declare that you are still looking for a job before the deadline expires. People who have reached the end of entitlement after March 1, 2020 are also affected. In view of the exceptional circumstances, the government has decided to extend rights the back-to-work allowance (ARE) and the specific solidarity allowance (ASS). Remember to update your situation tomorrow and before April 15 at midnight. To date, almost 50% of the unemployed have renewed their file. Know that if you do not do it in time, your unemployment benefits will be suspended and you will be struck off.
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Predict line saturation
Pôle Emploi receives a large number of calls and requests on its platforms. This is why they have been warning recipients for several weeks via letters, emails and SMS of these exceptional renewal conditions. Several reminders have been made. Teleoperators were asked to lend a hand to the services. The waiting time for the hour remains relatively short to reach a counselor.
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