Cryptocurrencies: Chaotic exit from crisis for Crypto.com after a massive hack


CEO of cryptocurrency marketplace Crypto.com, Kris Marszalek, has responded to complaints from thousands of users about problems logging into their account after last week’s hack, which prompted the company to change settings platform security.

Last Monday, the company admitted that 483 users were affected by unauthorized cryptocurrency withdrawals from their accounts, with a total value of “4,836.26 ETH, 443.93 BTC and approximately $66,200 in other cryptocurrencies”. . At the time of the attack, that was about $31 million.

Users can no longer reconnect

The platform explains in a press release that it has revoked all 2FA tokens from customers and has “added additional security hardening measures, requiring all customers to reconnect and configure their 2FA token to ensure that only authorized activity occurs. would produce”.

Far too drastic measures for thousands of users who have taken social media by storm ever since, complaining that they can’t log back into their accounts.

Hundreds of people tweeted at Crypto.com asking for help, complaining that support channels weren’t working.

The right email

In response to our request for comment, Crypto.com directed ZDNet to a tweet from its leader dated Friday evening “If you can’t log back into our app after we reset access this week, 95% of the time you’re just using the wrong email to log in.” We don’t allow duplicate accounts with the same phone number, so you’ll be blocked if you use the wrong email,” he wrote.

Kris Marszalek further urged customers to check their inbox for any emails from Crypto.com, stating that “the one that has it is the one you should use to log into the app” .

“If you can’t find [d’e-mail], or if you no longer have access to it, please contact our customer service. We will authenticate you again. We help users solve these cases one by one, but it takes time, given the scale of our platform. Our team is also working on a new version of the app that specifically addresses communities through UI/UX improvements,” he adds. “Finally, rest assured that your funds are safe and waiting for you to log back in…with the correct email. »

A dark week

This declaration did not really appease the anger of the users of the platform, which still require access to their accounts.

As a reminder, the marketplace initially denied reports that funds had been stolen. Under pressure, the company’s boss was finally forced to appear last Wednesday on Bloomberg to confirm that around 400 users had been attacked and users’ ability to withdraw funds was being cut off.

Crypto.com then created a program to reimburse users affected by the hack, up to $250,000. The company, however, clarifies that the terms and conditions “may vary from market to market, depending on local regulations”, and that “Crypto.com will make the final decision regarding the conditions of eligibility and the approval of applications”. .

Source: ZDNet.com





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