The corona virus pandemic is causing air traffic to come to a virtual standstill by mid-March. Thousands of flights are canceled. Lufthansa alone has received more than two million reimbursement requests since then. Editing continues.
According to Lufthansa, it will take "another four to six weeks" to process the corona-related reimbursement of tickets for flights by the end of June. "To date, we have already paid out about 1.4 billion euros," said Lufthansa board member Harry Hohmeister of the "Frankfurter Allgemeine Zeitung". However, they want to speed up ticket refunds for canceled flights. "We want to switch the automated processes back on within the next 10 to 14 days. Large three-digit million amounts will then be paid out each month," announced Hohmeister.
In total, the Lufthansa board received more than two million reimbursement requests. The number had increased again due to the introduction of a new flight plan on June 29.
Internet intermediary claims
As a result of the Corona pandemic, air traffic collapsed almost completely in mid-March and thousands of flights were canceled. Basically, the companies have to reimburse the ticket price within seven days. Lufthansa and other companies, on the other hand, initially opted to pay off the customers with vouchers. However, this failed due to the EU Commission. The group recently announced that it would remove the traffic jam by mid-August. At the end of June, around half a billion of the reimbursements were still outstanding, at around one billion euros.
Internet brokers had asked the group last week to immediately refund the canceled trips after the state rescue. Their association Internet Reisevertrieb (VIR) asked Lufthansa to put the automatic reimbursement option in the professional booking systems (GDS), which has since been switched off, back into operation. A company spokesman announced on Wednesday that this would be done.
. (tagsToTranslate) economy (t) Lufthansa (t) corona viruses