It will soon be two days since some Free subscribers have been deprived of Canal+ on their Freebox. The encrypted channel is well aware and appears to be working on a fix. In the meantime, anger is brewing.
If this does not seem to concern everyone, according to the Canal+ support page linked to the problem, many Free subscribers have no longer had access to Canal+ and its channels for almost 48 hours via their Freebox. Some testimonies even suggest that the problems began on December 1. In any case, the messages have multiplied enough to force Canal+ to finally communicate and actively investigate this strange story of “ lack of rights “. An ignition delay which is difficult to pass.
Canal+ is (finally) on the spot
“ We inform you that you may encounter a message of absence of rights on Freeboxes.
We apologize for the inconvenience caused and thank you for your patience. », Confirms the channel laconically recently above dozens of messages.
The Freebox Revolution and the Freebox Delta in particular seem affected, while the manipulations recommended by Canal (restarting the Freebox and reactivating rights in your Canal+ user account) do not seem to resolve the problem.
Towards a return to normal and a commercial gesture?
Unsurprisingly, even before the problem is resolved, users are demanding a commercial gesture from Canal+. Conversely, at the time of writing, the latest message from a user (and a few others) indicates a return to normal.
If we had to choose just one to sum up this whole affair, it would certainly be this one: “ 5 days in the dark, a few calls at 35cts/min and…. nothing!!
No information, senseless manipulations that are useless, waste of time and money!
My patience has limits! Without an email with a compensation proposal commensurate with the inconvenience, goodbye canal +! What contempt for its customers
A customer from the first hour “.
There is no doubt that the situation will soon be resolved. A hard blow, however, for the image of Canal+, which will have offended more than one subscriber with this technical problem and especially this delay in admitting it publicly.
See the offer
8.8
- Recent first-run films.
- Apple TV+ integrated.
- Packages with Netflix, OCS, Paramount+ and Disney+.
The French group Canal+ broadcasts its content via the SVoD service MyCanal. The latter offers a wide choice of series, films, documentaries, etc. Its features are varied: multi-live, recommendations, opinion sharing, TV schedule, favorites list, video downloading and many others. Canal+ is available online and on a wide variety of devices (computer, tablet, smartphone, consoles, Smart TV, etc.)
The French group Canal+ broadcasts its content via the SVoD service MyCanal. The latter offers a wide choice of series, films, documentaries, etc. Its features are varied: multi-live, recommendations, opinion sharing, TV schedule, favorites list, video downloading and many others. Canal+ is available online and on a wide variety of devices (computer, tablet, smartphone, consoles, Smart TV, etc.)
Source : Freebox universe
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