It was only on Thursday that we reported on “Krone” reader Nebos S. from Vienna, who has to pay almost four times as much for district heating as before. However, the regulations for electricity, gas and district heating from Wien Energie are now arriving in many households. This is also the case with Martin W. The single Viennese with disabilities was in for a district heating shock. He should not only pay a hefty difference, but also transfer a virtually unaffordable partial amount of 480 euros to his electricity provider six times a year!
Martin W. lives in Vienna’s Donaustadt. A few days ago he also received his district heating annual bill for 2021/2022. In total he caused heating and hot water costs of 1104.32 euros in this period. The Viennese has already paid partial amounts of 633 euros. An additional payment of the difference of 471.32 euros is therefore due. Future partial amounts of 480 euros But that’s not all. It is clear from the prescription that Martin W. should pay partial amounts of 480 euros in the future! A plus of 330 euros – because before the price increase, Martin W. had paid partial amounts of 150 euros according to his own statements. Reason enough for Martin’s father to pass the case on to krone.at. But Wien Energie has meanwhile come to terms with its customer. The mega bill was slightly reduced, reports Martin’s father: “You (Wien Energie, note) have already reduced the cost of partial payment on the phone by 100 euros, if it is to be more, I would have to appear in person at the service point.” because several Viennese people affected by high additional payments are hoping for a concession from Wien Energie? krone.at asked company spokeswoman Lisa Grohs. “Paying in installments is often not enough.” Basically, this question “cannot be answered in general terms,” says Grohs. “We can’t just waive costs, but in the event of payment difficulties, we always look together with the customer at what support options are available.” This is always the case with people with chronic illnesses or those affected by sudden job loss. In these cases, it is always important to ensure the energy supply in the long term despite payment problems. “Paying in installments is often not enough,” says Grohs, “that only postpones difficulties.” Other ways of keeping costs affordable would be longer payment intervals or several smaller contributions. The company has been offering installment payments and deferrals for many years. In principle, however, it should be noted that a “partial amount requirement is not a settlement”. It is only when the bill is actually billed that it can be determined whether there is a credit balance or an additional payment. The aim of the partial amounts is to cover the total costs as well as possible.
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