A breakdown made it difficult to access the emergency numbers 15, 18 and 112 in many departments in France. The situation seems to be gradually returning to normal.
Twenty French departments were affected by this incident on Tuesday, January 17, 2023.
Emergency numbers unavailable
According to a communication from Orange, both landline and mobile calls are affected by the problem. The 15th, 18th and 112 were inaccessible for part of the afternoon. ” We invite people who wish to join the emergency services to repeat their calls “said the operator.
In total, at least 19 departmental fire and rescue services (SDIS) seem to have been affected, of which here is the list: Hautes-Pyrénées, Haute-Vienne, Haute-Savoie, Landes, Drôme , Seine-Maritime, Loire, Lot-et-Garonne, Saône-et-Loire, Var, Nièvre, Seine-et-Marne, Loire-Atlantique, Sarthe, Meuse, Orne , Eure-et-Loir, Vienne and Deux-Sèvres. Others may have been too.
A similar outage in 2021
On Twitter, the Civil Security invites users to follow the evolution of the situation and the instructions via the social networks of the prefectures and the SDIS.
Orange claims that “ the routing of emergency numbers has been operational again since 4:45 p.m. but risks remain. The operator announces the establishment of a ” enhanced vigilance “.
We do not currently know the cause of this incident, which recalls a similar event that occurred in June 2021. Orange then mentioned a routing problem to justify the outage. A few months later, the Senate denounced an obsolete system. The senators had carried out a control mission and then feared the repetition of failures of the alert management systems and operational management systems in the future. They noted that most emergency numbers pass through a copper network that is less and less maintained by operators and called for a technological breakthrough.
Source : France TV Info
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