Emergency cash: This is where you get cash if you lose your credit and debit card


Emergency cash is a service that some banks and card issuers offer their customers. It is tied to either the cards or the checking account. If you want to find out if such an emergency cash service exists for your account, you should check the bank’s website or call the hotline. Some examples:

  • DKB: If you have an account with the DKB, that’s it emergency package Interesting. It consists of emergency card or emergency cash provided within 72 hours. Important: If you lose your debit card, this is only free if you have a monthly cash receipt of at least 700 euros in your account, otherwise emergency cash will cost 150 euros. If you lose your Visa card, the service is free. Pricing details are here.
  • Deutsche Bank: There is also a BestAccount at Deutsche Bank emergency cash. If you lose a debit card or credit card, you can get up to 1,500 euros at 220,000 cash withdrawal points in 170 countries.
  • Postal bank: The Postbank offers gold for the VisaCard emergency cash on. Customers abroad want to be taken care of within 48 to 72 hours, but this also incurs costs of 100 euros.
  • savings bank: The savings banks offer an emergency service for the Standard, Gold and Platinum credit cards. Customers can usually receive cash in the local currency at the nearest payout point within 24 hours.

Speaking of payouts: After contacting the bank, you will receive the necessary instructions on where and how to get the money. The payment of money is not necessarily tied to a bank branch. Depending on the country of travel, it may also be the case that a courier brings the money to you at the hotel or that you receive the payment in shops or other local contractual partners. However, an ID card is usually required for pick-up. If that is also gone, you must first obtain a replacement document.



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