This is because customers are doing more and more business online. A spokesman indicated that the branch business was simply no longer profitable: “On average, we have two visitors per hour through the existing four branches, and the number of cash transactions was around ten per day.”
Customers must now decide for themselves whether they agree to this procedure. From a conversation between “biallo.de” and the CEO of the Raiffeisenbank in the Hochtaunus, Achim Brunner, it emerges that most customers understand the decision and in some cases probably expected it. But he also admits: “But this truth also means that some customers are better suited to other banks.”