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Companies in both Basels not only teach their trainees the job, but also how to behave. Some training companies find that the younger generation needs this more than the trainers.
“You can use perfume, but not too much,” says a prospective painter. She answers the head of the etiquette course, who asked whether deodorant and perfume are appropriate in everyday working life. “One should smell good and pleasant.”
Who acts how? And: Why?
Superficially, deodorants and perfumes have little to do with being a painter. Nevertheless, the Basel painting business Marcel Fischer sends all eleven apprentices to the etiquette course.
Our etiquette is how we appear outside.
“Our etiquette is how we appear outside,” explains Domenico Forastefano, the deputy managing director. “Whether someone gets on the tram with clean clothes and wears our logo on their t-shirt has an impact on our reputation. And also whether he behaves politely and respectfully towards customers. » He wants to revive basic values ”that we may have enjoyed more in our generation,” Forastefano continued.
Legend:
Take off your baseball cap, walk upright and have a friendly face: the trainees learn that this is how you make a better impression.
SRF
- When I say hello, I make eye contact.
- I greet my counterpart by name.
- I always say goodbye – politely.
- My perfume must only be perceptible within an arm’s length.
- I deal with my counterpart with respect, because I want to be treated with respect.
Christian Rieder from “fit4school” also says that many young people today are less familiar with the rules of conduct than they used to be. He knows that from training companies and that is why the school has included such courses in its program.
Legend:
You can also greet politely in the WhatsApp chat, is one of the lessons of the course.
SRF
- Training pants are taboo in the shop.
- I avoid interference from my private smartphone, my smartphone is muted and the vibration is off.
- My promises are binding. You can rely on my yes.
- Youth slang has no place in everyday business.
- I don’t use chat abbreviations like GLG, Omg, Sry or Thx because they seem casual. I consciously spell out words and form complete sentences.
“Young people often lack points of reference,” he says. The boss used to be better dressed than the employees. In a way, that made it easier for the young people to deal with authorities. Flat hierarchies could also be confusing. This is how superiors are often called “du” but this does not necessarily apply to members of the management board, he gives an example.
Legend:
you or she? How do I address the boss, how do I address the members of management?
Colourbox
“The training companies react to the insecurities of the trainees,” says Marc Scherrer. He is responsible for training at the Baselland Chamber of Commerce and receives many inquiries from training companies.
“These are often banal examples,” he says. Not coming to work in the trainer, greeting colleagues in a friendly manner in the morning, switching off the computer at the end of the day and so on.
Legend:
Craftsmen, detail workers, hospital staff – companies from all sectors book etiquette courses for their trainees.
SRF
Because that sometimes doesn’t work, he contacted the company “fit4School”, which offers a etiquette course. And the apprenticeship companies liked that. “We expected a demand, but not with such a large demand.”
The courses are popular throughout Switzerland, says Christian Rieder. However, he can hardly name any numbers: They have only just started and have now been somewhat taken by surprise by the great popularity.