EWE is down: Massive telephone problems occur primarily in one region

Affected users reported problems with the services of the utility company EWE early on Monday morning. The reports come primarily from one federal state.

The utility company EWE acts, among other things, as a telecommunications and information technology company and provides internet, telephone and mobile communications. However, users of EWE’s offer must expect problems on Monday morning.

As reported to us via our fault reporter for EWE, several hundred customers are currently no longer able to make calls properly. There are also said to be difficulties with the internet connection. We receive reports primarily from the state of Lower Saxony, in whose city of Oldenburg EWE is also based.

The reason for the disruption could be flooding

The provider has not yet stated what is causing the disruption on its own website or via social media. However, it is quite possible that the network failures have something to do with the current flood situation in the affected area. Those affected can currently only wait until the problems are resolved.

Current fault map from EWE

This outage map was last updated on February 2, 2024 at 6:38 a.m. You can find a more current version in our fault reporter for EWE. We will also try to help you – as far as possible – to resolve the problem.

Cities and regions affected

  • Hamburg
  • Munich
  • Achim
  • Dusseldorf

Most common disorders

  • Other problems (2.08%)
  • Problem with TV reception (6.25%)
  • Login (2.08%)
  • Mobile (1.04%)
  • Internet connection (72.92%)
  • Telephone connection (10.42%)
  • Website (3.13%)
  • Problems with EWE Webmail (2.08%)

Report fault

Fault detector from netzwelt.de

We continuously measure the availability of EWE’s servers and services and show you any problems or disruptions. Here you can find the current fault status for EWE, support addresses and reports from the manufacturer about this problem. There you can also see whether the disruption is a local or national problem.

You can always see current disruptions and problems in our fault reporter. There we list the most important internet providers, network providers, online games and streaming services for you. You can also use our speed test ptcl to check whether there is a problem with your own line.

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