Compensation will be put in place for those who have suffered the malfunctions of the electric Velib’
For several days the electric bikes of the Ile-de-France network have been experiencing failures. who will lead exceptional compensation “.
Bicycles victims of oxidation
December was a special month, with a wave of intense cold in mid-December, followed abruptly by milder weather. This explains the problems encountered in recent days by users of Velib’ electric bikes in the capital.
Indeed, a certain number of Vélib’ with electric assistance suffered an anomaly in the recharging of their batteries. This may have affected their use by customers during their journey.
” It would seem that the episode of cold weather in mid-December, which required the passage of many salting machines on the roads of Île-de-France and in the immediate vicinity of Vélib’ stations, as well as the mild spell that followed, could generate oxidation at the level of the contacts between the bollards and the bicycles “Explained the Syndicat Autolib’ Vélib’ Métropole (SAVM).
A compensation set up
The SAVM therefore quickly called on its service provider Smovengo to analyze the problem and to put in place solutions that will make it possible to quickly make the entire fleet operational again. Actions that began on the Christmas weekend.
At the same time, the Syndicate announces that exceptional compensation would be put in place to compensate the users affected by this malfunction. For the moment, no details have been communicated on the form of this possible reparation or even on the means of requesting it.
The Syndicat Autolib’ Vélib’ Métropole manages a network of 1,440 self-service bicycle stations in Greater Paris, 40% of which are electrically assisted bicycles. It also provides for the 2024 Olympic Games the deployment of more than 3,000 additional Vélib’.
Source : Autolib Velib Metropole
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