Since the end of the Christmas and New Year celebrations, the question of a possible containment has arisen. While Jean Castex no longer rules out this hypothesis, several personalities, including doctors and even other politicians, believe that a third quarantine is inevitable. So inevitably, while waiting for yet another government announcement, the French are worried. Many are particularly reluctant to leave during the approaching school holidays. In his last press conference on January 14, 2021, Jean Castex had precisely addressed the subject: “It is too early to say whether we will limit travel for the February holidays. I do not recommend canceling reservations. ” This time it's the Chairman and CEO of SNCF who gave indications on France 5.
Tickets will be “exchangeable and refundable for free ” up to 3 days before departure
Jean-Pierre Farandou was the guest of Anne-Elisabeth Lemoine on the show C to you, Thursday January 21. “If containment happens, are you still encouraging the French to buy tickets for the February holidays? And will they be refunded, if at all, 100%? ", asks the presenter. “Yes, we will do what we did last year. OWe have completely relaxed our exchange and refund rules, which were a little harsh before … Tickets are exchangeable and refundable free of charge ”, assures the CEO of the railway company, while Anne-Elisabeth Lemoine asks him if they will indeed be "until the last minute ".
“So we did it until the last minute throughout 2020, but we saw that there could be some abuse ”, continues Jean-Pierre Farandou. This train overbooking has therefore led SNCF to review its policy very slightly: “It is exchangeable and refundable free of charge, you just have to make up your mind at least three days before departure. This is the only 'constraint' that we impose, so we are very open, people can take their places ", he finally concluded. This reassures many travelers, who can therefore plan their vacation now.
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