IT asset management software has evolved at the same time as digital uses. Until a few years ago, they were limited to drawing up an inventory of workstations and then anticipating their renewal based on their age or their condition. Now, all-in-one solutions take into account incident management (help desk, ticketing) or equipment security. They offer different dashboards to help a company optimize the costs associated with the life of its IT equipment.
Thanks to the growth of the cloud, the administrator or technical support can carry out a large number of tasks remotely without physically intervening on the company’s premises. A Remote monitoring and management (RMM) tool permanently monitors the health and integrity of workstations. It allows you to massively deploy security patches and updates or connect remotely to resolve an incident.
The concept of Zero Touch Enrollment (ZTE) had its heyday during the health crisis and the generalization of teleworking. As its name suggests, it offers the possibility of onboarding – always remotely – a new employee during their integration phase (onboarding). It is no longer necessary for the latter to physically travel to the company’s premises, the standard configuration (master) and the associated security rules are automatically deployed on the new terminal.
Another acronym, and not the least minor, an MDM (Mobile device management) solution allows an administrator to authorize access to company resources only to inventoried devices. It ensures proper compliance with security rules by banning the installation of certain applications or by controlling the way in which data is shared. In the event of theft or loss, MDM can block the device and erase its data remotely.
Fleet management accessible to SMEs
Previously specialized by operating systems, these fleet management solutions now support Windows, MacOS, Linux, iOS or Android environments. A key point according to Alexandre Berriche, CEO of Fleet, publisher of a “device as a service” solution. “It is increasingly rare for a company to have a 100% homogeneous fleet. As soon as there are more than a hundred workstations, two or three operating systems coexist. »
Beyond the major publishers in the field such as Microsoft (Intune), IBM (MaaS360) or VMware (WorkSpace One), we are witnessing a flowering of solutions which aim to democratize fleet management for all companies whatever their nature. their size. Fleet therefore offers an all-in-one offering dedicated to SMEs and startups. “From our SaaS solution, the administrator orders his leasing equipment, manages his fleet on a daily basis, triggers an incident ticket, secures his fleet, renews his equipment, accesses his contracts and invoices and various dashboards”, explains Alexandre Berriche.
Via APIs, Fleet’s platform integrates VMware’s MDM, Bastion security software and interfaces with HR tools such as PayFit and Personio to synchronize workforce entry and exit data. “During the onboarding phase, the ordering of equipment for the new recruit is automatically triggered,” adds Alexandre Berriche.
AI for security and decision-making
Another all-in-one solution, MobileHub from Betoobe offers a real-time view of the status of a fleet of mobile terminals, from the equipment order to its end of life. Competing with those offered by Digiteam, Quest or Econocom, this solution interfaces with ITSM tools such as Jira, EasyVista or ServiceNow.
By cross-referencing HR, usage and geolocation data, its Mobile Threat Defense (MTD) module verifies that the user is indeed a company employee, that he or she has duly authenticated and is working from an identified location. . “By relying on statistical data, artificial intelligence analyzes whether user behavior meets the pre-established standard or not,” explains Sébastien Reverdy, CEO and co-founder Betoobe.
The data also informs decision-makers about the most favorable time to renew their fleet by analyzing the warning signs of obsolescence or the rate of breakdowns by model. Betoobe also draws a number of lessons from the installed base. Sébastien Reverdy thus observes that “women are more cautious than men, employees in the tertiary sector than those in construction”. Might as well know it.