Dby the end of the year, the State wishes to reach 100% of the dematerialization of public services. This objective comes up against a reality, quantified in the report “Dematerialization of public services: three years later, where are we?” » published in February by the Defender of Rights: about 13 million people in France are affected by illectronism, mainly seniors and the most precarious.
Even more numerous are those who remain helpless in the face of online administrative procedures, for lack of IT equipment, access to quality networks, support or keys to understanding.
According to the same report, 15% of French people still do not have Internet access at home, and this figure rises to 25% for recipients of social minima, according to a recent report by the Defender of Rights. The health crisis and the widespread distancing it has brought about have truly revealed the inequalities between citizens. The closure of the physical reception desks marked a break in the continuity of access to rights: the increase in complaints addressed to the Defender of Rights concerning the rights of users to public services demonstrates this.
Data protection and cybersecurity
Faced with this emergency and in an unprecedented configuration, ten associations representing local authorities and their groups, united in a collective called Belle Alliance, presented the manifesto “To succeed in responsible digital transformation in the territories”.
Local elected officials are calling for it, because it is essential for those who remain furthest from new technologies: it is urgent to think of sober digital technology and to guarantee a human alternative to digital technology for all public services, to sanctuary physical spaces for , to restore the telephone platforms. Dematerialization is done at the service of the citizen as soon as it is reasoned.
For social and responsible digital at the service of citizens, and not the other way around, local public services must also allow people to be supported in digital uses, carried out by trained public officials. This is one of the prerequisites for founding citizens’ trust in digital technology.
But it is also necessary to strengthen the essential protection of data and cybersecurity, to involve citizens and civil society in the ethical, societal and economic questions posed by these technologies. Finally, the conditions for defining and protecting “digital identity”, essential in the deployment of the France Connect and My health space systems, in particular, should be clearly defined.
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