Forced migration: why SFR disconnects coaxial lines when subscribers are still using them


Alexandre Boero

Clubic news manager

November 3, 2023 at 9:11 a.m.

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SFR © Pixavril / Shutterstock.com

In front of an SFR store © Pixavril / Shutterstock.com

SFR’s coaxial fiber is no longer part of the connectivity in several French cities, including Nevers. Altice, owner of the former Numéricable network, ended this service, causing some chaos.

The Altice group, which operates the old Numéricable lines, has caused concern among customers of SFR and RED by SFR, even anger one could say, after having stopped the coaxial fiber service in several towns in the Nièvre department. , October 26, 2023.

Customers who had not been able to anticipate this were suddenly deprived of a connection. Coaxial fiber, less efficient than optical fiber (SFR was singled out for this a few years ago), was a popular alternative for residents living in urban areas not served by traditional fiber.

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The abrupt end of the coaxial fiber of the operator SFR in Nevers

For SFR and RED by SFR subscribers in Nevers, Fourchambault and Coulanges-lès-Nevers, coaxial fiber is no longer available. The decision was announced last July by Altice, giving customers time to find an alternative; precision is important. Unfortunately, some overlooked the transition notice, leaving them without a connection overnight.

Coaxial fiber was an option for SFR and RED by SFR customers in these urban areas not covered by traditional optical fiber. Although slower than fiber, it offered better performance than ADSL, making it an attractive choice for many subscribers.

But what exactly is coaxial fiber?

The “coaxial fiber”, FTTLa (Fiber to the last amplifier), is a false fiber which passes through an optical node to be connected in the home. It is to be differentiated from:

  • FTTH, the “real” fiber which is very expensive for operators and which is directly connected to housing,
  • and the FFTB, connected to a building, to then be connected to the different housing units in said building.

The decision to terminate the coaxial fiber is largely due to major work undertaken by the social landlord 1001 vies, which had control of the network node. This work forced Altice to cease operating coaxial fiber in the region.

Coaxial cable © Funtap / Shutterstock

Coaxial cable © Funtap / Shutterstoc

Impacts and alternatives for SFR customers

SFR insists that it has informed all affected customers of the end of coaxial fiber by means of letters. But some customers, as we said, were not aware of these notifications, and were surprised to suddenly lose their internet connection. The operator in the red square then sent service termination letters to all those who had not taken the necessary measures. If it was SFR which cut the network, Patrick Drahi’s company is not entirely to blame here.

In addition to Internet access, coaxial fiber allowed residents of certain 1001 vies residences to benefit from television directly through their social landlord. This feature is unfortunately no longer available since the service was discontinued, forcing residents to seek other options for their television entertainment.

SFR encourages its affected customers to force migration, that is to say, to turn to optical fiber or ADSL offers to maintain their connectivity. The end of coaxial fiber in Nevers, Fourchambault and Coulanges-lès-Nevers anyway reflects the general trend in telecoms towards more advanced high-speed connectivity, leaving older technologies behind.

Source : The Center Journal

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