A basic, or low-end offer: this is how some opticians and audioprosthetists present the 100% health offer, when they don’t forget, purely and simply, to remind you of the existence of this offer allowing you to equip yourself with glasses or hearing aids without dipping into your wallet. The Fraud Repression will keep an eye on things.
Since January 2021, you have access to a so-called 100% health basket with no remaining charge in audiology, optics or dental. This regulatory offer is more specifically accessible to all French people benefiting from a complementary health responsible (i.e. currently 95% of contracts sold on the market) or complementary health solidarity (C2S), as explained by Social Security on its official portal. An offer which now constitutes the basis of any dental, optical or audio service but which, according to Health Insurance, provides quality dental crowns, a wide range of aesthetic eyeglasses and a wide choice of aids efficient and ergonomic hearing aids. When you choose products from the 100% healthy offer, you are assured of a 100% support: by Social Security on the one hand and by your complementary health insurance on the other hand.
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However… some opticians and audioprosthetists seem to be slow to get up to speed. This is what the General Directorate for Competition, Consumer Affairs and Fraud Control (DGCCRF) denounces by revealing in July 2022 the results of a survey carried out from October 2020 to the end of 2021 among professionals. optics and hearing aids: 710 opticians and audioprosthetists were checked by the repression of fraud. Gold 514 of them had at least one anomaly!
Fake quotes, disparagement or lack of 100% health…
First type of anomaly: the standardized, regulatory quotes have been modified by the inspected professionals, so as to divert consumers from the 100% healthy offer, even sometimes by including a charge on this specific offer. Because all quotes must now show on one and the same document, a 100% healthy offer and an alternative offer with remaining charge in the image of this standardized estimate detailed by the DGCCRF.
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Second anomaly noted by the DGCCRF, which is rarer: the checks also revealed practices of disparagement of the 100% healthy offer presented as a “basic offer” or “low-end”, orally or in writing via modified quotes, explains the Repression of Fraud in a press release.
Third fault notices in some opticians: the total absence of a 100% health! Finally fourth type of breach noted by the DGCCRF: the lack of consumer information on the obligation to submit an estimate may also have contributed to limiting information on the 100% health offer.
The offending establishments received, as the case may be, a warning, injunctions for compliance, or administrative minutes. Fraud Prevention warns: it will renew its checks on the proper application of the 100% health system by professionals in 2023.
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