LDLC’s Customer Relations is once again rewarded with the Qualiweb Trophies. This Wednesday, March 15, the computer and high-tech specialist won the Specialized Distribution prize with a score of 92.9, thus prancing far ahead of the second at 69.8. But that’s not all. This year, LDLC rose to the top of the 230 brands tested and won the Trophy for Best Online Customer Relations, all sectors combined.
The assessment carried out highlights the strengths of LDLC:
There
reactivity
with responses within the hour to meet the immediacy requirements of today’s customers;There
quality and accuracy of response
thanks to a real listening to the customer and a personalization from the first to the last line, all with empathy and a pro-active attitude to anticipate the needs of the customer.
After a first victory in 2018, this is the second time that LDLC has risen to the top of the Qualiweb ranking based on “mystery shopper” type tests. A real recognition for the teams who, every day, do not skimp on providing maximum satisfaction to customers. Speed, quality and personalization of the response are the 3 watchwords of LDLC customer service.
50 customer advisers strive to deliver the best pre- and after-sales advice, according to the needs expressed. LDLC Customer Relations has been awarded a total of 22 times, in all competitions.
As a reminder, the Cocedal Conseil institute evaluates the customer relationship of companies for 3 months by means of mystery tests by email, on Facebook, Twitter and Instagram.
2023 QUALIWEB BAROMETER
The Qualiweb Barometer is the only independent and objective measure of the quality of online customer relations in France. A baseline study conducted for the 25
th
consecutive year by the institute for studies and advice on customer relations, Cocedal Conseil.
A wide panel tested: approximately 230 French companies selected from the essentials of 16 sectors of activity (without registration or voluntary subscription by companies).
The complete list can be consulted on the website www.qualiweb.com
An objective measurement of the performance of customer services by observing their responsiveness and analyzing the quality of responses both in terms of content and form on all online contact points (email and social networks).
GROUP PROFILE
The LDLC Group was one of the first companies to launch online sales in 1997. Today, a specialized multi-brand distributor and a major player in e-commerce on the IT and high-tech market, the LDLC Group targets a clientele of individuals (BtoC) and professionals (BtoB). It carries out its activities through 15 brands, has 7 merchant sites and has more than 1,000 employees.
Several times rewarded for the quality of its Customer Relations, recognized for the efficiency of its integrated logistics platforms, the LDLC Group is also developing a network of own or franchise stores.
Find all the information on the website www.groupe-ldlc.com
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