Whether it is for a work stoppage, the declaration of resources concerning complementary solidarity health insurance or if you need a medical transporter, steps must be taken with Health Insurance. But it may happen, when putting together a file, that you forget to provide certain documents, thus blocking the progress of your file.
It is to facilitate this exchange that the Health Insurance teleservice, “Additional file“, was born. The latter allows you to transmit your documents directly online to your Primary Health Insurance Fund (CPAM). So how to use it? We guide you step by step.
Additional file: how to use the Health Insurance online service?
For those who are more connected, you will have noticed that access to your Ameli account is available both on the phone, via the “Ameli Account” application, and on computer. So, which medium is the most effective for adding your documents? Health insurance “advises toto use a computer rather than a mobile phone to use this teleservice to handle documents more easily”.
“Folder supplement”: steps to use it
First of all, how do you know if a document is missing from your file? To do this, you do not have to take any action, because Health Insurance will inform you directly by email. In this electronic message, available in the “message” or “notification” section of your account, you will be asked to use the “File supplement” service on the Ameli space.
Then, once you have clicked on the “Complete your file” tab, a new page is displayed, with the missing documents to add. All you have to do is click on “Submit” in front of each document to download the supporting document.
The supported format for communicating your document is then displayed. Pay attention to the quality of the copy of the document you send because “each document must be readable: clean, well framed and well lit. It is not possible to select several at once”, underlines Health Insurance.
Once the documents are completed, all that remains is to check the following: “I certify the accuracy of the elements provided”. Then click on the “Send” button.
Health insurance file: what should I do if I encounter difficulties?
If, after sending your documents, you wish to report an error, you can do so either:
- by message, from the Ameli account,
- by telephone at 3646 (free service + cost of the call),
- in France services receptions.
In case of difficulties, it is possible to go to a France services counter, the aim of which is to “allow each citizen, regardless of where they live, in town or in the countryside, to access public services and to be welcomed in a single place, by trained and available people, to carry out their legal procedures. daily”.
Sources:
- “Complement file”, the Health Insurance teleservice to submit your missing documents – official website for information and administrative procedures
- Incomplete file ? A new teleservice to transmit documents requested by your CPAM – Health Insurance
- A new model of access to public services for everyday activities – National Agency for Territorial Cohesion