If you need to track a UPS order or file a claim with Amazon, here is a list of toll-free (non-premium) service numbers. The latter brings together the main services, including Internet access providers and online e-merchants.
If you have a problem or a simple question, it is easier to find a paid number than a free number. There is no point in paying if it can be free. We have therefore grouped together the main free numbers.
The list of free numbers
This list was not easy to put together, because it is difficult to get your hands on all the numbers that are free. However, while searching, we come across it. We have brought together mobile operators and internet service providers (Orange, Free, SFR, Bouygues Telecom, Prixtel, Sosh, etc.), but also e-tailers (Amazon, Cdiscount, Fnac, Boulanger, Darty, Apple, Amazon, Samsung, etc).
| Companies | Non-surcharged number |
|---|---|
| Air France | 3654 09 69 39 36 54 (from abroad) |
| Airbnb | 01 84 88 40 00 |
| Alpiq | 09 74 99 73 66 |
| Alterna | 0 800 71 12 34 |
| Amazon | 0805 10 14 20 01 74 18 10 38 |
| Amazon Music and Amazon Prime | 0 805 10 14 20 |
| Apple | 0805 540 003 |
| AppleMusic | 0 800 046 046 |
| BNP | 3477 |
| Booking.com | 01 57 32 92 09 |
| Bose | 08 06 23 00 00 |
| Baker | 3011 from France or 0 800 30 30 11 from abroad (free numbers). |
| Bouygues Telecom | 614 (from the Bouygues Telecom network) or 1064 01 39 26 75 00 |
| bulb electricity | 08 05 08 04 05 |
| Butagaz | 09 69 39 09 19 |
| Savings Bank | 3241 |
| Canal + | 09 70 82 08 15 3910 (non-subscribers) |
| Darty plus card | 09 78 97 09 70 or 09 80 98 32 34 |
| Fnac plus card | 01 53 56 28 00 |
| Cdiscount | 09 70 80 90 50 |
| Cdiscount at will | 09 70 80 90 50 |
| Cdiscount energy | 09 77 40 20 30 (subscription) Customer service by email only |
| Chronopost | 09 69 39 13 91 |
| Colissimo | 3631 |
| Agricultural credit | 09 69 39 92 91 |
| Mutual credit | 09 69 39 19 91 |
| Darty | 09 78 97 09 70 |
| Decathlon | 09 69 32 33 22 |
| Deezer Premium | http://www.deezer.com/support |
| Deliveroo | 09 77 55 03 30 |
| DHL | 04 72 61 30 98 |
| Disney + | 01 87 65 09 55 https://help.disneyplus.com/csp |
| Dyneff | 04 67 12 68 30 |
| eBay | 01 73 00 17 10 |
| EDF | 09 69 32 15 15 |
| EDF | 3004 |
| EkWator | 09 77 40 66 66 |
| Electricity | 09 74 76 55 60 |
| Electricity of Provence | 04 98 51 00 31 |
| Enercoop | 09 70 68 07 65 |
| Energem | 09 69 39 02 39 |
| Energy from here | 05 64 27 04 88 |
| Energy E. Leclerc | 0809 109 110 |
| Energies of Santerre | 03 22 73 31 82 |
| Engie | 09 69 36 05 59 |
| Engie Gaz Free tariff | 09 69 39 99 93 |
| Engie Gaz regulated tariff | 09 69 39 99 93 |
| Eni | 09 70 820 320 |
| fedex | 01 40 85 56 60 |
| Fnac | 09 69 32 43 34 |
| Free | 1044 (subscribe) 3244 (support) 01 73 50 20 00 |
| Bordeaux gas | 05 56 79 40 40 |
| Gaz de Bordeaux electricity | 05 56 79 40 40 |
| Gedia | 02 37 65 00 20 |
| GGE | 04 76 84 20 00 |
| Gifi | 05 53 40 54 68 |
| GLS | 08 06 00 60 06 |
| Google Nest | 09 77 55 82 11 |
| Google Store | 08 05 54 10 40 |
| GreenYellow | 09 69 39 09 60 |
| Groupon | 09 70 73 20 00 |
| Happ-e by Engie | 09 77 420 410 |
| Huawei | 08 00 97 22 85 |
| Iberdrola | 0805 98 12 05 |
| Ikea | 09 69 36 20 06 |
| Ilek | 05 64 88 00 38 |
| Interflora | 09 69 36 39 83 |
| The postal bank | 09 69 39 99 98 |
| The post office | 3631 |
| Mobile Post | 904 from mobile 0970 808 660 from a landline |
| La Redoute | 09 69 32 35 15 |
| LCL | 09 69 36 30 30 |
| Leroy Merlin | 03 59 57 46 04 |
| LG | 3220 |
| llum | 04 11 96 01 19 |
| lucia | 04 67 66 67 68 |
| MasterCard | 08 00 90 13 87 |
| Mega Energy | 01 78 90 67 15 |
| Microsoft | 09 70 01 90 90 |
| Microsoft Xbox | 08 00 91 52 74 |
| MicrosoftWindows | 01 55 69 80 61 |
| Mint Energy | 09 77 40 10 80 |
| nintendo | 01 34 35 46 01 |
| Mondial Relay | 09 69 32 23 32 |
| N26 | 01 88 45 02 39 |
| Nespresso | 0800 55 52 53 |
| netflix | 0 805 220 512 |
| Ohm Energy | 09 72 66 79 26 |
| Oppo | 08 05 02 60 26 |
| Orange | 3900 |
| Yes SNCF | 01 73 20 98 51 |
| Ovo Energy | 01 86 76 13 48 |
| Planet Yes | 09 74 76 30 19 |
| Plum Energy | 09 77 55 80 30 |
| Pricetel | 09 70 80 83 00 |
| Proxelia | 03 67 18 00 00 |
| Rakuten | 09 70 75 64 60 |
| Rakuten (Priceminister) | 09 70 75 64 60 |
| Revolut | (to block a card) 06 44 60 40 08 |
| Shopping street | 0 809 40 03 76 |
| Ryanair | 01 80 14 44 53 |
| Samsung | 01 48 63 00 00 |
| Selia | 0 969 397 001 |
| Sephora | 0 809 40 40 45 |
| SFR | 1023 |
| Showroomprivé | 01 85 76 00 00 |
| SNCF | 36 35 |
| Societe Generale | 01 42 14 20 00 |
| Sony PlayStation | 01 70 70 07 78 |
| sosh | 08 00 10 07 40 |
| sowee | 08 06 80 04 44 |
| Total Energy | 09 70 80 69 69 |
| Total Energy | 09 70 80 69 69 |
| Truffault | 0 806 800 420 |
| Uber Eats | 08 05 08 42 84 |
| UPS | 01 73 00 66 61 |
| UPS | 01 73 00 66 61 |
| Urban Solar Energy | 04 28 29 75 52 |
| Vattenfall | 0806 800 308 |
| Veepee (Private Sale) | 08 09 10 88 88 |
| Skylight | 0 806 80 15 15 |
| Visa | 09 69 32 10 03 |
| Private trip | 01 76 49 30 31 |
| Wekiwi | 09 70 26 70 50 |
| Xiaomi | 08 05 37 09 16 |
| Yeli | 04 57 65 00 73 |
| Zalando | 01 82 88 49 63 |
Remember to check the subject of your request: follow-up of an order, customer support, information, purchase… the numbers may differ depending on your problems. Note that some merchants favor support by e-mail or chat, this is the case of Sosh for example. Other services do not have a number, this is the case of Uber or N26 where you must exclusively use the form from the application.
RED 4G Plan – 100 GB
Unlimited calls
100 GB in France
19 GB in Europe
B&You Mobile Plan – 160 GB
Unlimited calls
160 GB in France
30 GB in Europe
Prixtel 4G Package – Oxygen 50 – 130 GB
Unlimited calls
50 GB – 130 GB in France
20 GB in Europe
All mobile plans
Fibre
Orange Livebox Fibre
1 mois
Débit jusqu’à 500 Mb/s
150 chaînes de TV incluses
Téléphonie vers 110 destinations
Fibre
Bbox must Fibre
Débit jusqu’à 1 Gb/s
180 chaînes de TV incluses
Téléphonie vers 110 destinations
Fibre, Câble
RED box Fibre
Débit jusqu’à 500 Mb/s
Sans Player TV
Téléphonie vers 100 destinations
Toutes les box internet
RED 5G Plan – 100 GB
Unlimited calls
100 GB in France
4274 locations 5G 3.5GHz
4640 locations 5G/4G shared
SFR 5G Mobile Plan – 140 GB
Unlimited calls
140 GB in France
4274 locations 5G 3.5GHz
4640 locations 5G/4G shared
Orange 5G Mobile Plan – 140 GB
Unlimited calls
140 GB in France
4514 locations 5G 3.5GHz
311 locations 5G/4G shared
All 5G plans
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