Sunday April 24, 2022following the incident that took place on Saturday April 23 and after identifying the malfunction at the Hardware level, the HPS Switch teams successfully executed the business continuity plan.
Indeed, the transition to the backup site was successful and allowed the return to normal activity.
The HPS Switch teams managed the switchover overnight from Saturday to Sunday as announced. Our teams continue to monitor the stability of the activity and to study in depth the causes that generated the Hardware incident.
“We had to deal with a Hardware incident on our main platform which had a major impact on the operation of our Switching services and consequently on the entire payment ecosystem of our country.
We apologize for this great inconvenience which directly affected all users of electronic payment methods.
We would like to reassure all the players that we are carrying out an in-depth analysis of the causes and the measures to be put in place in order to avoid this kind of inconvenience in the future. comments Hanae Ben Driss – General Manager HPS Switch.
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Saturday April 23, 2022 at 3:05 p.m., a Hardware incident on the main Switch platform intermittently affected electronic banking operations.
The HPS teams then undertook a set of palliative actions to restore the situation at 7:30 p.m.
Since this incident is not related to the PowerCARD solution, but only to a malfunction of the hardware equipment at the main Switch site, a definitive solution will be deployed tonight by switching all activity to the backup site. , which will cause disruption between 3:00 a.m. and 4:00 a.m.
The backup site will remain operational until the hardware problems of the main site are definitively resolved.
The HPS teams work in close collaboration with all players in the marketplace to minimize the impact on electronic payment activity on a national scale.
Disclaimer
HPS – Hightech Payment Systems SA published this content on April 23, 2022 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on Apr 24, 2022 17:08:05 UTC.