Vacation shock
Woman is supposed to spend a two-week vacation at the airport
Stress even before departure awaited several customers of a tour operator.
If you want to be on the safe side when planning your vacation, go to a travel agency. But that is exactly what led to a real travel chaos for these vacationers.
The Kenya vacation was supposed to be something special for 60-year-old Barbara Gross, but as she told RTL in an interview, this vacation dream quickly turned into a nightmare. Because instead of in a hotel, she is suddenly supposed to spend her 14 days vacation in Nairobi airport
Did a system failure lead to problems with the tour operator?
But she is not alone in that. Other vacationers also complain of major problems after booking through a travel agency. You can find out in the video which tour operator is behind this problem and what RTL travel expert Ralf Benkö has to say about it.