You should have received a package on a specific date, but it has still not been delivered. Here are your rights to react as best as possible and to have the costs reimbursed.
You had finally granted yourself this pleasure purchase and for several days your heart has been racing at the idea of finally being able to unpack your package. However, you can watch for the arrival of a delivery man, but nothing helps. No package has been delivered to your home or left in your mailbox. There is not even the shadow of a truck moving down your street… In addition to the frustration of not having received your package, you get annoyed and wonder how to get your money back. Be aware that there are very specific situations that may lead you to claim money when your package is not delivered to you in time.
The most frequent case being when a delivery date is scheduled but not respected. In this case and only after several unsuccessful communication attempts with your carrier or the merchant site, you can ask to be reimbursed for your purchase. To do this, all you have to do is refer to the law and follow very specific steps.
UPS, Colissimo, how to be reimbursed for delivery costs?
First, it requires you tosend a formal notice to the seller via a registered letter with acknowledgment of receipt. Inside, you explain giving the seller a few more days so that he can meet his commitments. This additional time exceeded, you can then claim reimbursement of your package. You will then be refunded within 14 days from receipt of the registered letter. Please note that this refund entails the cancellation of the purchase.
On the other hand, you can skip the second step, i.e. send the follow-up letter, when the date or the delivery time are an essential clause of the contract, for example if you had ordered a wedding dress for a precise date which cannot be shifted.
On the side of the delivery sites, your costs can also be reimbursed in the event of a late parcel. Thus, at UPS, a clause can be put forward if you wish to claim a refund. Indeed, in the general conditions of transport it is stipulated that a guarantee is provided in the event of delay of the package. But this clause works from how many hours late? The warranty is valid from the first minute late and ensures the reimbursement of your delivery costs. At Colissimo, if the package is not delivered within two working days, a complaint can be requested and a refund made, details the site of The post office.