If you wish to make a complaint to La Poste, whether for mail not received or a package not received but indicated as having been delivered for example, you will need to contact Colissimo customer service. Current wife explains how to contact him by email, telephone or post.
How to make a Colissimo claim online?
To make a Colissimo claim online, you will need to complete a specific form dedicated to parcels. It is important to note that there is a different form if your request concerns a letter. In this form, accessible via the official website aide.laposte.fr/, you will need to specify whether you are the sender or the recipient, then indicate your parcel or delivery note number, and finally select the reason for your complaint. More generally, on the site laposte.fryou will find an answer to the majority of questions relating to shipment tracking.
How to contact the Colissimo service by telephone?
You can also contact Colissimo customer service by telephone at no additional cost, at the cost of a call, and speak to an advisor by dialing 3631. This telephone service is open Monday to Friday from 8:30 a.m. to 7 p.m., and Saturday from 8:30 a.m. to 1 p.m. This number is also accessible from overseas departments. In Mayotte and Réunion, it is open (local time) Monday to Friday from 8:30 a.m. to 4:15 p.m., and Saturday from 8:30 a.m. to 11:45 a.m. From Guadeloupe, Martinique, Guyana and Saint-Pierre-et-Miquelon, you can have an online advisor (Guadeloupe time) from Monday to Friday from 7:30 a.m. to 5 p.m., and Saturday from 7:30 a.m. to 12 p.m. Please note that if you are abroad, the Colissimo number to call is 0810 821 821.