There are several methods for contacting the CPAM, whatever your request: reimbursement of health expenses, payment of daily allowances in the event of sick leave, work stoppage or parental leave. It is also the CPAM that affiliates the insured with Social Security and manages their rights. It is therefore an essential organization that must be contacted in case of need.
Contact the CPAM via your Ameli account
You can contact your CPAM via your Ameli account, health insurance website. If you do not have an account, you can create one in a few clicks and then use your account’s messaging service to send an e-mail to your primary health insurance fund.
Contact the CPAM by phone
You can also contact the CPAM by telephone by dialing 3646. This free service (or operator cost) is available Monday to Friday, from 8:30 a.m. to 5:30 p.m. For people who live in Mayotte , the number to dial is 02 69 61 91 91 and the switchboard is open Monday to Thursday from 7:30 a.m. to 2:30 p.m., Friday from 7:30 a.m. to 12 p.m. Finally, for people who are abroad, the number to dial is +33 184 90 36 46 (free service + price of a call).
Exchange with the CPAM by mail
Although this communication system is less and less used, you can contact the CPAM by sending a letter to the postal address of the nearest to you. To find it, consult the ameli.fr website, section “Addresses and contacts”, or your last reimbursement statement.
Go directly to a CPAM agency
The CPAM has reception points throughout the territory and you can easily find those in your department by indicating your postal code on the ameli.fr website. In addition to the address and opening hours, you will obtain information on the equipment available in self-service (multi-service terminals, internet station, etc.).
Read also :
⋙ CPAM: these steps that your loved ones can do for you thanks to a power of attorney
⋙ CPAM: where to send my care sheets?
⋙ Where to send a letter to the CPAM?