Each traveler whose train was canceled as part of the SNCF strike this weekend will benefit from a refund or a free exchange in addition to a voucher. At very high speed, MoneyVox responds to its readers.
Question from Huguette, this Thursday, December 22 at 10 a.m.
“My December 26 train trip has been cancelled. I paid 179 euros for two tickets. How much will the refund be? »
Hello Hugh. On the subject, the SNCF has been very clear: “For travelers who will not run and whose trains are canceled, a 200% refund” will be offered to the 200,000 travelers affected, announced this Wednesday the general manager of SNCF Voyageurs , Christophe Fanichet.
To obtain your compensation, here is the procedure to follow. In case of train cancellation, the SNCF advises to prefer the website at the counters to fill out a form dedicated to the Christmas weekend strike.
You can choose refund. In this case, the amount of 179 euros will be transferred to the bank account that was used to make the purchase. In addition, 179 euros will also be offered to you in good buy. This “exceptional compensation” takes the form of a “digital voucher” usable at the SNCF, and the market to follow will be detailed to you by SMS, promises the SNCF.
You can exchange your ticket free of charge and at no additional cost, regardless of the fare difference. For example, Huguette, so you could choose two tickets at 254 euros for your trip for free. On the other hand, the class (1 or 2) must be identical. icing on the cake, you will also receive a voucher for 179 euros in this case. Final clarification from the SNCF: “If you have already exchanged or canceled your ticket, you will not receive an SMS but we will let you know from December 22 on [cette page d’information mise à jour] how to claim your compensation. »
Be careful, however, in the event of a connection, only the train that has been canceled will be reimbursed at 200% (via a voucher).
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For several days, train cancellations have been increasing as the Christmas holidays approach. Indeed, only 2 out of 3 TGVs will run on Friday 23 before a nightmarish weekend: only two out of five trains will run on Saturday and Sunday.