In practice – Obtain your RIO number to keep your phone number when you change operator


When you change operator, the conservation of your telephone number is subject to the transmission of your operator identity statement. A “universal” telephone number allows you to obtain it in two steps, three movements.

Are you fed up with your mobile operator and want to change it? However, you want to keep your phone number for convenience… This is possible thanks to number portability. But for this, you will need your operator identity statement (RIO). What is an RIO code? How to get it? Let yourself be guided.

What is an RIO code?

We are talking here about a unique code given to each telephone number, which allows it to be identified with any mobile operator. This code is made up of 12 characters, which can be broken down as follows:

  • XX: the first two characters identify your operator
  • X: the following character identifies you (E for a company, P for an individual)
  • XXXXXX: the six characters that follow correspond to your contract number
  • XXX: the last three characters form a control code that is generated based on the previous information.

A “universal” telephone number has been set up: 3179. By calling it, your RIO code will be dictated to you. If you don’t have paper or a pen handy, don’t panic: an SMS containing your code will be sent to you immediately.

Thus, when subscribing to your new operator, you will only have to communicate this code to keep your number. Namely that in France, the portability is free and is done in one working day.



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