in the event of cancellation, how can I access refunds or exchanges?

Going on vacation is always a headache. Find a destination, pack your bags, decide what you’re going to take. But once this is done, we can finally enjoy this well-deserved period of rest. Well, that’s what we think. Because a small grain of sand can slip into the organization that had been planned, such as a SNCF strike. A situation that annoys thousands of travelers who wanted to enjoy their February vacation. And even if those who go to the ski resorts are privileged, the few 150,000 French people Those who want to take a train will have to organize themselves. But it’s not always easy to navigate the refund or exchange conditions. Especially since, depending on the situation in which the passenger finds himself, the procedures may be different.

It is possible to obtain a 100% refund in the event of a train cancellation. And to do this, nothing could be simpler, just go to the SNCF website or application, where a full refund procedure is initiated. Positive point, the funds are paid fairly quickly, generally within two or three days into the bank account of the injured traveler. Another solution is that it is possible to exchange your ticket free of charge, and for this, the process is similar. Simply connect to the SNCF website or application and choose a new route. Don’t worry if you have a price difference, it will be taken care of. It is also possible to get a 50% discount on the next purchase. To do this, you will need to enter a code received by SMS or email, but be careful, this is only valid until the end of summer. But this is only about situations where a solution is found quickly, unlike others, where it turns out to be more complex.

Outbound train canceled, but return train maintained

It makes no sense. Some French people find themselves in a situation where they cannot go on vacation because their train is canceled, but they can come back. All this because their outbound train is canceled, but not the return one.

In this type of situation, two options are possible. Either you can exchange your first train ticket, or you can have it refunded in full. If you have found another way to travel, you can also request a full refund, provided you have purchased the outward and return journeys at the same time.

Expenses were incurred for a train or plane

Your train is canceled, but fortunately, you manage to get around in other ways. Unfortunately, SNCF will not compensate you.

If you incur costs, it considers it sufficient to compensate you up to 100%, or to allow you to benefit from a 50% reduction on the price of your next purchase.

You had booked a vacation rental

You have looked for all the means to be able to go on vacation, but nothing can be done, you cannot go there.

In this case, SNCF will not reimburse you for the costs incurred for your hotel, hostel or even campsite. She is absolutely under no obligation to do so, which means that you will have to count on your luck that the place where you planned to go agrees to compensate you.