From laptops to travel bags, Coolblue offers a lot. But how serious is the web shop actually? You can find out here at GIGA.
Similar to the MediaMarkt online shop, you will find many different electronic devices such as laptops, printers, televisions, mobile phones, smartwatches, irons and razors on Coolblue. The online retailer also has suitcases, travel bags and backpacks in its range. You will quickly find your way around on his clearly structured website. There you can choose from various categories such as “Computer and Office”, “Household and Living” and “Garden and Crafts”. Before you order something from Coolblue, would you like to know how reputable the web shop is? In this article we will show you how the customer ratings for the retailer turn out.
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Experiences with Coolblue: These are the customer reviews
With more than 100,000 reviews on the Trustpilot platform, the Coolblue overall score at 4.6 out of 5. 82 percent of customers give the rating “excellent”, while only four percent describe the dealer as “unsatisfactory”. Most of the customers are satisfied with the service. Most speak of one relatively fast delivery as well as competent and friendly employees. The communication between the retailer and the customer seems to be very good: the buyers are contacted by SMS twelve hours before delivery and by phone 15 minutes before delivery. However, there are also some customers who are apparently not satisfied with their order. In one case, an empty box was delivered without the actual goods. In another case, a delivered MacBook had a bent trackpad.
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Do Coolblue outweigh the advantages or disadvantages?
Most customers are satisfied with their order from Coolblue. Because of the very fast delivery, which the dealer is characterized by, many buyers give the full five stars in their rating. Not only orders, but also refunds are quick and easy with Coolblue. In some cases, however, the goods are missing or damaged, which means that some customers rate the provider worse. Nevertheless, you will most likely be satisfied with your order from Coolblue because the The majority of customers speak of rather positive experiences with the dealer.
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