In the midst of the renovation phase, La Poste intends to renew its real estate stock with an investment plan of 800 million euros.
La Poste will open around ten offices.new generationby the end of the year, triggering the renovation component of its investment plan, the group announced in a press release on Wednesday.
Before the end of the year, around ten La Poste offices should open and 70 others are expected by 2024 with the aim of completing the renovation of all 7,000 post offices by 2027, as part of an investment plan of 800 million euros, of which 500 million euros are reserved for renovation. Among the changes announced, new automatons and digital terminals “more intuitive and ergonomic», in particular to buy pre-stamped envelopes and packaging, weigh and stamp mail or a parcel, or even edit a bank account details for La Banque Postale.
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La Poste also provides forparcel stations“which will be tested in 2023 in certain offices”so that customers can open their package, check the conformity of their purchases, drop off their packaging for recycling, try on clothes purchased online in a fitting room and manage any package returns“, explains the group. According to the various La Poste offices, it will be possible to pass the “highway code or boat license», or to rely on concierge services.
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Bank advisers will beequipped with laptops allowing meetings by videoconference and touch tablets“. Account managers, now dressed in a new black jacket in the colors of La Poste and La Banque Postale, will have smartphones to streamline the processing of the simplest actions such as sending and collecting parcels. Customers will now be able to collect their parcels without presenting their identity card provided they present their La Poste Digital Identity.
La Poste has 17,000 “touchpoints», including 7,000 post offices -compared to 10,000 ten years ago-, 7,000 communal postal agencies and 3,000 post-traders.